Privacy Policy

1. Overview & Scope

Mailer Box Factory ("we," "our," or "us") operates as a direct-to-brand manufacturer and converter of custom corrugated packaging products, including custom mailer boxes, shipping cartons, and engineered inserts. This Privacy Policy outlines our procedures concerning the collection, storage, utilization, and protection of information obtained from wholesale buyers, brand representatives, and commercial clients interacting with our web portal (mailerboxfactory.com).

2. Information We Collect

In conducting custom manufacturing operations, we gather commercial and technical data required to prepare quotes, generate structural dielines, and fulfill production orders:

• Commercial Contact Details: Name, business email address, company name, phone number, and physical billing/shipping facility addresses.
• Packaging Specifications & Technical Files: Internal box dimensions, corrugated board flute selections, print specifications, proprietary vector artwork (.AI, .PDF, .EPS), CAD files, and branding guidelines.
• Commercial Transaction Records: Purchase order (PO) numbers, invoice histories, order quantities, delivery acknowledgments, and freight carrier tracking details.
• Digital Platform Telemetry: Anonymized server logs, browser types, session interactions, and cookies utilized strictly to preserve quote portal configurations and enhance browsing performance.

3. Proprietary Artwork & Design Confidentiality

We understand that packaging design often precedes public product launches. We treat all client-submitted digital assets, trademarks, die-cut geometry, and printed collateral with strict confidentiality:

• No Resale or Unlicensed Sharing: Your digital artwork files, print plates, and custom cutting die tooling are used exclusively for fulfilling your company’s production runs. They are never licensed, shared, or displayed without explicit authorization.
• Non-Disclosure Agreements (NDAs): We routinely execute mutual NDAs with enterprise brands, cosmetics suppliers, and subscription retailers prior to dieline engineering.
• Secure Pre-Press Storage: Production files are housed in restricted-access internal servers accessible solely by our prepress technicians and pressroom operators.

4. How We Use Collected Data

Commercial information is processed solely for legitimate B2B business operations:

• Generating precise volume-tiered production quotes and freight estimates.
• Preparing 2D CAD engineering dielines and 3D digital prepress proofs.
• Managing factory floor scheduling, rotary die cutting, flexographic printing, and palletization.
• Arranging LTL/FTL freight shipping with certified commercial freight carriers.
• Communicating order status updates, proof approvals, and invoicing documentation.

5. Third-Party Disclosures

Mailer Box Factory does not sell, rent, or trade client commercial information. Data is disclosed only to essential fulfillment partners required to execute production orders:

• Freight & Logistics Providers: Commercial freight lines (LTL/FTL trucking carriers, freight brokers) and ground couriers (FedEx, UPS) receive shipping address and consignee contact details to coordinate loading dock appointments.
• Payment Processors & Banking Institutions: Secure electronic payment gateways and commercial banking clearinghouses for wire transfers, ACH, or credit card settlements.
• Legal Compliance: When required by federal or state law, subpoena, or official judicial process.

6. Cookies & Tracking Technologies

Our website uses minimal, functional cookies necessary for maintaining user session states on our quote request portal. We do not engage in third-party cross-site behavioral tracking or sell telemetry data to third-party ad networks. You may disable cookies through your browser settings without impacting your ability to submit formal quote requests via email.

7. Data Security & Storage

We implement industry-standard physical, administrative, and technological security controls to safeguard customer records and proprietary dieline artwork against unauthorized access, alteration, or disclosure. Prepress files and transactional records are retained for historical re-ordering convenience unless deletion is formally requested by the client.

8. Contact Information & Privacy Inquiries

For questions regarding this policy, data access requests, or to execute a confidentiality agreement for an upcoming packaging project, please contact our administration desk: